Challenge:
A home care provider struggled with manual scheduling and care tracking, resulting in missed appointments and incomplete records. The lack of real-time updates impacted service quality and patient satisfaction.
Solution:
We deployed a customizable care management system with automated scheduling, mobile access, and task reminders for caregivers. It also allowed real-time updates and progress tracking for managers.
Outcome:
• Increased staff productivity by 40–45% through automation and reduced manual errors.
• Reduced missed appointments by 20–25% using automated reminders and notifications.
• Improved patient satisfaction scores by 25–30%, thanks to better care tracking and follow-ups.
• Enhanced reporting efficiency with custom dashboards, cutting report generation time by 50%.
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